Code of Conduct for Visitors of the National Conservation Area “St. Sophia of Kyiv”

Code of Conduct for Visitors of the National Conservation Area “St. Sophia of Kyiv”

  1. The National Conservation Area “St. Sophia of Kyiv” is hereinafter referred to as the Conservation Area. The Code of Conduct for visitors of the Conservation Area (hereinafter referred to as the Code) defines visitor’s rights and responsibilities and sets the rules for visiting the territory and the exhibit areas of the Conservation Area.
  2. The code is based on the following laws of Ukraine: “On museums and museum business”, “On tourism”, the Regulations on the national institution of Ukraine, the Decree of the President of Ukraine “On the national cultural institution” and the Statute of the National Conservation Area “St. Sophia of Kyiv”, adopted by the Ministry of Culture of Ukraine on 21.12.2011 (decree №1200/0/16-11).
  3. The Code applies to all visitors of the Conservation Area regardless of citizenship, gender, religion, age and purpose of visit.
  4. Visiting the Museum is carried out during its operation in accordance with the approved regime with entrance tickets or museum cards purchased at the box office of the Museum, and museum cards purchased at other museums of the National Conservation Area “St. Sophia of Kyiv”.
  5. Discounted tickets are issued at the box office of the Museum only if the document is available (according to the list of categories of visitors who are entitled to preferential admission).
  6. Visitors can enter the territory and the exposition objects of the Museum on presentation of a ticket or a museum card to the museum employee.
  7. Visitors can enter the territory and the exposition objects of the Museum with a discounted ticket, provided they present a ticket and a document entitling them to the discount.
  8. The Museum may be closed during official, mass events and for technical reasons.
  9. The Museum reserves the right to grant the right to visit another exposition object in case of official events in one of the exposition objects, the inspection of which is provided by the Single Ticket or the Museum Card.
  10. On the territory and inside the exhibit areas of the Conservation Area visitors are allowed to:
  • be provided with services according to the type of the ticket;
  • buy souvenirs or printing products at an authorized point of sale;
  • enter the territory, the exhibit areas, attend exhibitions on the territory of the Conservation Area upon a purchase of a ticket. When entering the territory or any exhibit area of the Conservation Area a visitor must show the ticket if requested by cashier, supervisor, staff member of the Conservation Area or a security officer;
  • be provided with information about the route, duration, and a starting point of a guided tour;
  • walk individually, join a guided tour or order an individual guided tour;
  • be provided with a guided tour regarding the availability of guides and scientific staff members of the Museum;
  • order a guided tour in advance, no later than 1 day before a visit;
  • take pictures or videos for personal use only with a hand-held camera. Professional photographic equipment, video cameras or recording devices are not permitted without prior written approval from the administration of the Conservation Area (hereinafter referred to as prior written approval);
  • write a note in a guestbook describing personal impressions of the Conservation Area and/or assessing the quality of service.
  1. On the territory and inside the exhibit areas it is prohibited to:
  • travel by all types of mechanized vehicles without the permission of the administration;
  • move on any means (roller skates, bicycles, skateboards, children’s cars, etc.) except wheelchairs;
  • enter the territory of the Museum with animals;
  • drink alcoholic (including low-alcohol) drinks; be in a state of alcohol and drug intoxication;
  • smoke;
  • break the order and silence, to use a mobile phone during the excursion;
  • pollute the territory of the Museum;
  • carry objects that pollute the territory of the Museum and clothes of other visitors;
  • arbitrarily engage in trade or distribution of printing, souvenir, advertising products on the territory of the Museum;
  • conduct excursions by outsiders. Guides, researchers of the National Conservation Area “St. Sophia of Kyiv” and guides who have received written permission from the administration have this right;
  • take actions that threaten the protection of historical and cultural monuments, destroy greenery;
  • act contrary to the norms of public morality, show contempt for other visitors and employees of the Museum;
  • visit the Conservation Area for children under 12 years of age unaccompanied by adults;
  • bring (import) weapons into the territory except for employees of the Ministry of Internal Affairs, the Security Service of Ukraine or other special services;
  • bring (import) explosive, combustible and flammable substances into the territory;
  • light a fire, use open or closed fire, light any objects, including candles, lamps, incense, etc.;
  • conduct political agitation, spectacular action, etc. without the written permission of the administration of the Conservation Area;
  1. The following actions are prohibited in the exposition objects of the Museum:
  • disturb order and silence (including talking loudly, running, jumping);
  • use a mobile phone;
  • pollute the premises of the Museum; carry objects that contaminate the premises of the Museum and the clothes of other visitors;
  • smoke;
  • be in a state of alcohol and drug intoxication;
  • conduct excursions by outsiders. Guides, researchers of the National Conservation Area “St. Sophia of Kyiv” and guides who have received written permission from the administration have this right;
  • come in with large things, strollers, etc.;
  • come in with food and drinks;
  • take actions that threaten the protection of historical and cultural monuments (including entering behind fencing cords, touching walls, exhibition objects and fencing structures, approaching them closer than 25 cm);
  • act contrary to the norms of public morality, show contempt for other visitors and employees of the Museum;
  • visit children under 12 unaccompanied by adults;
  • take photos and videos;
  • conduct worship services, religious rites, etc. without the written consent of the administration of the Conservation Area;
  1. In case of violation of these rules, the visitor may be detained by representatives of the security service of the Museum and deprived of the right to stay in it without refund of entrance tickets and tour services.
  2. Employees of the National Conservation Area “St. Sophia of Kyiv” and the security service monitor the implementation of the Rules.

 

PROCEDURE FOR ACCOMPANYING (ASSISTANCE) TO MOBILITY-IMPAIRED CITIZENS

  1. Mobility-impaired citizens who need special conditions for quality service can obtain public information by contacting the representatives of the National Conservation Area “St. Sophia of Kyiv” in the following ways:

– call the number (044) 278-26-20;

– send an e-mail to sophia.kievska@gmail.com.

It is also possible to get acquainted with the information on the official website of the Conservation Area: https://st-sophia.org.ua/uk/golovna/.

If necessary, mobility-impaired citizens who need help can agree in advance by phone with the responsible person the amount of assistance they need to visit the Conservation Area, indicating the date and time of arrival, or by e-mail a request.

  1. The responsible person, having received information about the date and time of arrival at the Conservation Area of a mobility-impaired citizen, as well as the amount of assistance he needs, is obliged to pass it to the head of the relevant structural unit.
  2. In case of independent arrival of a low-mobility citizen to the Conservation Area, you can get help or information by contacting any employee of the Conservation Area.The employee of the Conservation Area is obliged to personally get acquainted with the problem, provide the best possible information or, if necessary, contact the head or a representative of the relevant structural unit.
  3. The representative of the relevant structural unit is obliged to arrive as soon as possible to the visitor who needs help and provide counseling or physical assistance, and after the visit – to arrange escort to leave the Conservation Area.
  4. Entrance to the territory of the Conservation Area is through the Bell Tower. A person with a disability who uses a wheelchair has the right to use the official entrance to the Conservation Area from Volodymyrska Street, which is equipped with a call button. The security guard is obliged to let such a person in, ask about the purpose of his arrival and the need to provide assistance. If such a person needs help – provide counseling (within its competence) or physical assistance. If necessary, notify the head or representative of the relevant structural unit that has the necessary information. After the end of the visit of such a person – to organize escort to leave the territory of the Conservation Area.